Blog Archives

Jan 11

Terms and Conditions

Last updated: March 18, 2019

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://irrigationcityinc.com website (the “Service”) operated by Irrigation-City Inc. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Irrigation-City Inc. and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Irrigation-City Inc..

Irrigation-City Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Irrigation-City Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Service appointments

Online appointment booking is available for selected services. General terms common to several services are listed below – see the sections further down for specific services. These are conditions we need you to be aware of before you book a service appointment with us.

Our appointment booking system, will guide you for the service you want, as not all services are available in all locations. Please do ask for further information, if you are in need of help.

Appointments, can be made by text, email, phone or via the website appointment page. Your appointment time is reserved specifically for you. Please note, you cannot be seen any earlier than your allotted time.Services must be booked by customers aged 18 or over. For services booked on behalf of another, the person attending the appointment will be deemed to have accepted any attendant terms and conditions relating to that service appointment. Appointments are for one person or location unless otherwise arranged. Irrigation City Inc will calculate the cost of the work by charging the owner all labor for repair(s) at the rate of $ 75.00 per hour per laborer. With a 1 hour minimum charge and then billed at 15 minute increments. We will seek to perform your work cost efficiently. This does not mean, however, that we will necessarily assign a person with the lowest hourly rate. When selecting personnel to perform the services required by your engagement, we generally consider the skill, ability, and experience levels required for the work, prior commitments of our personnel, and the time demands of your matter and other matters, as well as the hourly rates of our personnel, unless you request otherwise. Under some circumstances, persons with higher hourly rates may be assigned in order to provide specialized skills, to complete the matter more quickly, to meet time constraints imposed by you or the circumstances, to seek to perform the work at a lower overall fee, or because of personnel workloads. All materials and equipment will be charged at suggested retail. All parts associated with any job are warranted as per the manufacturers specifications. The labor for the work is warranted for 30 days, except for winterizing. We do not guarantee any parts not supplied and installed by Irrigation City Inc. Subcontractors we may subcontract portions of the Services, but will remain responsible to you for the performance of the Services and our other obligations under this Agreement. All appointments are subject to a truck charge, depending on far we have to travel to site, there are travel charges for any estimate(s), and for winterizing unless the cost of gas goes over $3.50 per gallon. Appointments are made for a specific service, so they cannot be transferred to other services.

All appointments booked, are subject to availability, and we aim to make sure that we keep every appointment booked. If for any reason we’re unable to keep our appointment with you, we’ll contact you, and make every attempt to find a convenient alternative appointment for you.We reserve the right to refuse any appointment booking or to carry out a service appointment if a customer has behaved in an inappropriate, misleading or abusive manner, we feel its unsafe to perform the service or if they have continually cancelled appointments without good reason.

If you’re late for an appointment, we’ll make every effort to accommodate you. If you’re not at home when we arrive, we’ll wait for up to 15 minutes.  We ask that you be home at least 20 minutes before your appointment. If you cancel an appointment within 48 hours of the appointment date, we reserve the right to make additional charges for another appointment.

48 Hour Cancellation & Rescheduling Policy:

Your appointments are very important to Irrigation City Inc. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least a 48 hour notice for cancellations or rescheduling of appointments.

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.

Irrigation City Inc. values its staff’s time. We understand they have other jobs, family, and friends with whom they could be spending time with. Irrigation City Inc. pays its staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 48 hour cancellation and rescheduling policy.

Any appointment missed, late cancelled, or changed without 48 hour notice will result in a charge equal to 100% of the reserved service amount.

As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago (still in beta, we are working on this).  From your confirmation email,

You have the option, of the following without a charge:

reschedule/change/modify your appointment, there is a link provided in your confirmation email;

cancel your appointment, there is a link provided in your confirmation email;

respond back by email with any changes or issues;

call our office number which is provided in the email for customer service;

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee.  Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.  A link to automatically upload the appointment to your calendar is provided on every electronic confirmation (Still in beta we are working on this).

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.  We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes and traffic.  End of the day appointments could be up to 2-3 hours late! All appointments must be held with a valid credit card, or some form of payment type at the time of booking.  A credit card hold transaction maybe made on your credit card to reserve the appointment time.  Your credit card information is stored will full encryption. We accept payment with Visa, Mastercard, Discover, American Express and PayPal. We may accept payment via other means – the latest methods of payment can be found on our Website. We do not store full credit or debit card details. Where we need to capture payment details as part of a checkout process they are passed to a PCI-DSS accredited payment service provider and then discarded. You confirm that the payment details you provide to us will remain valid up until 1 week after your Appointment is completed and agree promptly to provide payment by alternative means in the event your payment cannot be processed.

Emergency absences, will be considered on an individual basis by Irrigation City Inc. You may request not to be charged for the late cancelled session in writing/Email within 7 days if you feel such action is warranted. Irrigation City Inc. will make the decision to honor your request on a case-by-case basis and will respond back to you in writing/Email within 7 days.It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment.

Winterizations, we will NOT perform any repairs at the time of winterizing, all systems must be 100% functional. If we need to make repairs so we can winterize your system, additional charges will apply besides the winterizing fee. Coupons MUST be presented to the technician at the time of service, before it starts. There will be NO exceptions to this rule! We reserve the right to open the valve boxes to manually winterize the system, if we feel its necessary. Additional charges will apply for hose enclosures, faucets, drip lines (if we are not informed). If you elected to pay at the time of service, and forgot too leave a payment we reserve the right to refuse service(s) and the appointment will be considered a missed appointment, and fee’s will still be charged.

Payments, all payments will now be due at the time of service, unless other arrangements have been made, or you are a commercial account. if after 30 days no payment has been made, we reserve the right to collect payment by any means necessary, late fee’s and interest will be applied. Should payment refusal happen and we Irrigation City Inc. get hit with a bank service fee, we will charge you that fee as well as any other fee’s. You the customer will pay all court costs incurred in collection of said monies, including attorney fee’s and lien processing fee’s.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.